When
I visited Besant Nagar Post office in Chennai last week to send a
letter by registered post, it was a pleasant surprise to see a flower
decoration near the entrance, a rarity in government offices.
The young
counter personnel were good and caring. I saw a Citizen's Charter too
specifying the average time for different transactions and except for
one counter handling postal operations, the service was so prompt that
customers were disposed off in half the time mentioned in
the Charter.
In SBI Branch, Besant Nagar, where I do not have any
account but deposit rental cheques of my daughter, they called me back
to inform me that the Account Number had a missing digit. None in the
Branch recognizes me.
I wish all government offices learn to treat their
customers with as much care as these two offices. There is still some
hope that India will shine!
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